Terms & Conditions

HOUSE REGULATION

We are pleased to welcome you to the Country House “Il Riccio e la Castagna”

We invite you to read our house regulation.

  • The booking request can be made via the portal, telephone or email.
  • You will receive confirmation of the booking accompanied by all information relating to the payment methods to be sent by bank transfer or major credit cards equal to 30% of the total stay.
  • The balance must be paid on the day of departure from the structure.
  • In case of cancellation within 15 days of the arrival date, the entire deposit will be refunded.
  • Customers are requested upon arrival to show an identification document for the registration required by current legislation.
  • Since the “Riccio e la Castagna” is a family-run establishment, there is no reception service available at all hours of the day, therefore each customer is required to communicate the expected arrival time at least 24 hours before arrival.
  • Going to the facility without notice could cause unpleasant expectations.
  • The rooms are available from 12.00, on the day of departure they must be vacated by 10.00 to allow for final cleaning.
  • Breakfast is served between 8.00 and 10.00 in the breakfast room.
  • Smoking is prohibited inside the premises.
  • Pets are allowed.
  • The customer who causes damage of any size and nature is always required to pay compensation.
  • Any damage not reported at check-out will result in the customer’s credit card being charged even after the guest’s departure.
  • The amount of the damage assessed by the structure in the absence of the complaint is no longer reconcilable.
  • The guests of the structure can use the swimming pool from 9.30 to 19.00.
  • Please note that there is no lifeguard in this pool.